overheard
"It's not that hard... you know what a tag is, right?... just start typing her name, but go slowly and then click... do you need me to do it for you?... I can login when I get home..."
(Conversation bits overheard in Barnes and Noble as a young female teen paced around trying to explain how to share photos on Facebook to her friend. It was pretty clear as the conversation continued that they shared passwords and that this type of tech support call was pretty common in their friendship.)